Should You Offer Free Shipping and Returns?
One of the biggest questions we here at FeedbackExpress deal with is, should you offer free shipping and returns? Countless merchants grapple with this issue and its benefits or consequences — should they eat the small extra cost to lure in more buyers, or just work it into the final price? Spoiler alert: we’re in […]
Amazon Feedback Removal Made Easy
Getting bad feedback can turn even the sunniest person into a grouch. It can feel like a personal slight, even if it isn’t. Luckily, it doesn’t have to be permanent and there are ways (plural!) of removing it. Read on to learn what FeedbackExpress has in store for you. Approach it With the Right Mindset […]
How to Succeed on Amazon Without Incentivised Reviews
Having a good amount of positive reviews is the backbone of every successful Amazon seller’s story. There are plenty of ways of gathering them, as FeedbackExpress has shown before, but there’s one method we tend to recommend against: incentivised reviews. You want your reviews to be spontaneous and organic, and here’s how to do it. […]
Free Amazon Feedback Removal Email Template
It’s every sellers’ worst nightmare, you log in to Seller Central and get a notification to say you’ve received negative feedback. Don’t panic, help is at hand! A buyer can remove feedback for up to 60 days after they leave it. What to include in a feedback removal request email? After you’ve resolved the issue […]
Find Out How to Maintain a Great Amazon Feedback Score
Guest blog post by Ryan Grant from The Online Selling Experiment Today’s post will be how you can you maintain a positive feedback score on Amazon. Having a high positive feedback percentage let’s buyers know that they can be confident they will have a good purchasing experience when buying an item from you. Imagine yourself […]
3 Easy Ways to Protect Your Reputation on Amazon
If you buy something in person, you have the chance to get a read on the merchant’s body language and handle the product to check its durability and quality — two factors that affect your decision to buy or not. But in the online world, shoppers don’t have those luxuries and FeedbackExpress knows that your […]
Managing Amazon Feedback to Help You Win the Buy Box
Guest blog by Ina Steiner from eCommerceBytes A conversation with Chris Dunne of FeedbackExpress, offers a look at a new tool to help manage Amazon feedback automatically, along with some advice from the company behind the software on what works best when it comes to soliciting feedback from Amazon buyers and what to do when things […]
Improve Your Ecommerce Returns Process (in 3 Easy Steps)
It’s one of the few things that fills any merchant with dread: a product return. No seller wants to take back an item and exchange it for money, as doing so seems to signify a failure on their part. But returns are a part of doing business, and FeedbackExpress will show you how to best […]
4 Easy Ways You Can Get Superior Reviews on Amazon
Getting good reviews on Amazon is so much more important than a good review at an ordinary desk job, as your livelihood is directly tied to what people say about you. While the same general argument could be made about a regular 9-to-5 job, what makes Amazon reviews different is everything you’ve worked so hard […]
How to Avoid an Amazon A-Z Claim
As much as FeedbackExpress wishes it wasn’t the case, getting an A-Z claim on Amazon is simply a matter of inevitability. So with that in mind, let’s take a look at how you can minimize your chances of getting one. Amazon’s A-Z Guarantee No matter what length of time you’ve been selling on Amazon, you […]
7 Crucial Amazon Feedback Mistakes You Should Avoid
There is no way you can sell on Amazon without taking to heart — and using — the feedback you get from your buyers. Online commerce is not a one-way street, so FeedbackExpress is here to point out some of the most common mistakes sellers are making. 1. Taking Your Sweet Time in Responding to […]
Expert Methods For Managing Negative Feedback on Amazon
Ooh, negative feedback. No merchant enjoys it, but it happens to everyone if you sell long enough. While it’s an unavoidable monster, you can still be Pollyana-ish about it and look for the silver lining in the storm cloud—and FeedbackExpress has concrete tips to turn that frown upside down. The Exponential Effect of Negative Feedback […]
