FeedbackExpress understands that to be successful in ecommerce and particularly those merchants selling Amazon, providing great customer service is a necessity. If you’re a smaller ecommerce seller, your challenge is to compete with top brands and top sellers. One way you can punch above your weight, is to offer exceptional customer service which helps to promote consumer and brand loyalty.
Here’s seven quick tips (plus a bonus tip) to help you provide great ecommerce customer service.
- 1. Offer multichannel support: 9 out of 10 customers expect to receive a consistent experience over multiple channels
- 2. Listen on social media: 78% of customers believe that social media will be the next tier of customer service.
- 3. Track all customer interactions.
- 4. Create a support centre for customers: 90% of customers go to a company’s website before calling or emailing you.
- 5. Provide online chat: 77% of customers agreed that online chat positively influenced their attitude about the retailer.
- 6. Focus on timely responses: 84% of customers that reported being either likely or very likely to do business with a company if it responded via phone in less than a minute.
- 7. Deliver a WOW experience!
- Bonus! Automate your Amazon feedback management with FeedbackExpress: Increase your Amazon seller feedback rating and product reviews. Free 14 day trial.
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7 ways to provide exceptional customer service for ecommerce
– Brought to you by Desk.com
7 ways to provide exceptional customer service for ecommerce
– Brought to you by Desk.com
