How to Prevent Buyer Complaints on Amazon
You know the saying, ‘An ounce of prevention is worth a pound of cure’? That’s especially important when it comes to customer complaints. Instead of dealing with a sticky mess of trying to right a situation, nip problems in the bud before they get out of hand. If you feel like you’ve been banging your […]
What is Amazon’s Perfect Order Percentage Metric?
You may not like the algorithm, but Amazon’s Perfect Order Percentage is a quantitative metric of your selling abilities, sort of like a continually-updated report card. FeedbackExpress shows you how you can add some pep to your POP. The Proof is in the POP Amazon values perfection, having built its reputation on a foundation of […]
Your Free Guide to Amazon Best Sellers Rank
With all the talk about Buy Boxes, you may think that’s the first thing sellers take notice of when deciding on a purchase. But this post is here to show you, there’s another heavily-weighted factor: the Amazon Best Sellers Rank also known as the Amazon Sales Rank. Understanding How Amazon Best Sellers Rank Works Amazon […]
How to Use Packaging to Increase Positive Reviews on Amazon
We’ve talked plenty of times of different ways you can increase the number of positive reviews you get on Amazon: using feedback software, following up on negative reviews and personalising your communication with buyers. In this post, we’re going to look at things from a different angle — how the packaging you use can influence […]
Learn More About The Amazon Early Reviewer Program
Have you heard about Amazon’s Early Reviewer Program? The initiative encourages customers who have already purchased a product to share their authentic experience about that product, regardless of whether it is a 1-star or 5-star review. Curious about how to make it work for you? What the Amazon Early Reviewer Program Does — and How […]
How to Compete with Amazon
Guest post by Parag Mamnani from Webgility It’s a classic David versus Goliath story. In 2015 alone Amazon raked in net sales of $107 billion and swallowed up 72% of online users in the U.S., making it both the Goliath we love to hate and the price leader we love to shop. But online retailers often […]
Why Ecommerce Customer Reviews Matter
You’ve heard it before: gathering ecommerce customer reviews should necessitate a major part of your schedule. But have you stopped to wonder why? While it’s all good and fine to let FeedbackExpress handle the fiddly bits for you, knowing why we’re such an essential part of your day can help you make smarter choices. Grab […]
Expert Advice on Amazon’s Business Solutions Agreement
Guest blog post by Corey J. Rosenbaum of Amazon Sellers’ Lawyer As the senior partner in a law firm that focuses on Amazon sellers, it is astounding how many sellers have never heard of the Business Solutions Agreement or “BSA.” When I speak to sellers around the world, the contract that pertains to sellers comes […]
How to Increase Traffic to Your Online Store
Before you can think about building a list of great reviews, before you can figure out how to handle higher sales volume, and before you need to plan out how to fulfil everything, there’s one important thing you need to suss out: how to increase traffic to your online store. And in this post, we’ll […]
The Best Ecommerce Forums for Amazon Sellers
The internet is a great resource for learning. One of the best ways to improve your ecommerce knowledge (aside from the FeedbackExpress blog) is forums. There are a plethora of different options out there so for your convenience, we’ve compiled a list of ten of the best ecommerce forums we feel offer value to you […]
3 Useful Steps For Avoiding an Amazon Suspension
Nobody likes getting suspended on Amazon. It means you’ve screwed up badly, and putting yourself at risk for not being allowed on the marketplace at all. But luckily, FeedbackExpress has some concrete advice you can use to steer well clear of getting suspended, so read on and learn how to stay in their good graces. […]
Amazon Buy Box Factors
Most of you will be familiar with the Amazon Buy Box, the box on the top right of the product detail page that sellers compete for based on Amazon’s algorithm which looks at seller performance and price. Whilst, Amazon doesn’t disclose the specific performance metrics for the Buy Box, we can reveal a list of […]
