[Infographic] Alibaba Singles’ Day 2016
Alibaba chalked up a record $17.79 billion (120.7 billion yuan) in gross merchandise volume (GMV) on Singles Day’, an increase of 32% year-on-year. Growth rate was lower than the 60% experienced in 2015. In the first five minutes, the Chinese ecommerce giant processed $1 billion on its mobile payment platform, Alipay. Across Alibaba’s ecommerce platforms, […]
Amazon’s Early Reviewer Program
Amazon have announced details of their Early Reviewer Program which encourages customers who have already purchased a product to share their authentic experience about that product, regardless of whether it is a 1-star or 5-star review. The program seen similar to the existing Amazon Vine initiative. Amazon shoppers depend on reviews to learn more about […]
Amazon Feedback Removal Made Easy
Getting bad feedback can turn even the sunniest person into a grouch. It can feel like a personal slight, even if it isn’t. Luckily, it doesn’t have to be permanent and there are ways (plural!) of removing it. Read on to learn what FeedbackExpress has in store for you. Approach it With the Right Mindset […]
How to Succeed on Amazon Without Incentivised Reviews
Having a good amount of positive reviews is the backbone of every successful Amazon seller’s story. There are plenty of ways of gathering them, as FeedbackExpress has shown before, but there’s one method we tend to recommend against: incentivised reviews. You want your reviews to be spontaneous and organic, and here’s how to do it. […]
Free Amazon Feedback Removal Email Template
It’s every sellers’ worst nightmare, you log in to Seller Central and get a notification to say you’ve received negative feedback. Don’t panic, help is at hand! A buyer can remove feedback for up to 60 days after they leave it. What to include in a feedback removal request email? After you’ve resolved the issue […]
Find Out How to Maintain a Great Amazon Feedback Score
Guest blog post by Ryan Grant from The Online Selling Experiment Today’s post will be how you can you maintain a positive feedback score on Amazon. Having a high positive feedback percentage let’s buyers know that they can be confident they will have a good purchasing experience when buying an item from you. Imagine yourself […]
3 Easy Ways to Protect Your Reputation on Amazon
If you buy something in person, you have the chance to get a read on the merchant’s body language and handle the product to check its durability and quality — two factors that affect your decision to buy or not. But in the online world, shoppers don’t have those luxuries and FeedbackExpress knows that your […]
Amazon Announcement: Amazon Bans Incentivised Reviews
Amazon.com has announced a ban on incentivised reviews for free or discounted products unless they are facilitated through the Amazon Vine program. Amazon has said the changes apply to all product categories with the exception of books. Here’s the announcement in full from the VP of Customer Experience, Chee Chew, which was published on Amazon’s […]
Managing Amazon Feedback to Help You Win the Buy Box
Guest blog by Ina Steiner from eCommerceBytes A conversation with Chris Dunne of FeedbackExpress, offers a look at a new tool to help manage Amazon feedback automatically, along with some advice from the company behind the software on what works best when it comes to soliciting feedback from Amazon buyers and what to do when things […]
Expert Help for Amazon’s New Customer Review Guidelines
Guest blog by Chris McCabe from eCommerceChris In their latest effort to combat review abuse, Amazon added a clause to their Customer Review Creation Guidelines stating: “To post a review, customers must spend at least $5.00 using a valid credit or debit card. Prime subscriptions and promotional discounts don’t qualify towards the $5.00 minimum.” Why […]
Improve Your Ecommerce Returns Process (in 3 Easy Steps)
It’s one of the few things that fills any merchant with dread: a product return. No seller wants to take back an item and exchange it for money, as doing so seems to signify a failure on their part. But returns are a part of doing business, and FeedbackExpress will show you how to best […]
4 Easy Ways You Can Get Superior Reviews on Amazon
Getting good reviews on Amazon is so much more important than a good review at an ordinary desk job, as your livelihood is directly tied to what people say about you. While the same general argument could be made about a regular 9-to-5 job, what makes Amazon reviews different is everything you’ve worked so hard […]
