Did you know Amazon provides a list of frequently asked questions on their product reviews help page? Some of these you will be familiar with such as you’re not allowed to ask for a positive review or offer an incentive in exchange for a review. Some of the other questions and answers that you may be less familiar with are detailed below.
Can a buyer change their review after an issue with a product is resolved?
“Yes. Buyers can change their reviews at any time. However, you may not ask buyers to change their reviews.”
Amazon states that buyers do not have to remove a review if an issue with a product is resolved and sellers are “not allowed to ask buyers to change or remove reviews”.
What can you do?
If the product review does not comply with Amazon’s guidelines, you can ask Amazon to delete it. Just click on the “Report abuse” link below the review and report it.
If you want to respond to a review, you can comment on it and your comment must comply with the Community Guidelines.
Responding to a product review can a good way to learn more about the customer’s concerns which be useful for future sales. Commenting can also show (to Amazon and potential buyers) that you offer excellent customer sserviceand care about the customer experience.
Best case scenario, the customer reconsiders and removes or edits his negative product review.
Can reviews be deleted when an upgraded product comes out such as a new model, fixed issues, or software upgrades?
“No. Any information a buyer provides could be helpful to other buyers.”
Can you (Amazon) edit a review for me?
“No. We check reviews for violations of our guidelines, but we don’t edit reviews.”
Why do some reviews disappear?
“Reviews are removed from the Amazon website for three reasons only:
- The review conflicted with our Community Guidelines.
- The review was removed by the reviewer.
- We discovered that multiple products were incorrectly listed as the same product. Reviews that were posted for those products are separated when the products are separated.“
Can a buyer review a product that wasn’t purchased on Amazon or from me?
“Yes, provided that the buyer meets the eligibility criteria in our Community Guidelines. They can review any product on Amazon, regardless of where they purchased that product.”
What should I do if the seller feedback I received is about the product?
“If you receive feedback that is about the product and not your service or the shopping experience, contact us.”
What can I do against an unjustified negative review, which might even be a fake review?
“If you see reviews that you think violate our Community Guidelines, use the Report abuse link next to the review to report it.”
How can I protect my Amazon reputation?
Protect your Amazon reputation and get more product reviews today by using an automated feedback tool such as FeedbackExpress. Free for 14 days. No credit card required.
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